Shipping & Returns
Shipping Information
At moomoo, we strive to provide the best possible service to our customers. We offer a variety of shipping options to ensure that your order arrives in a timely and secure manner. Packaging is designed to protect your items during transit.
We also offer expedited shipping options for an additional fee.
Please note that shipping times may vary depending on your location.
If you have any questions or concerns about shipping, please do not hesitate to contact us.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy.
If you would like to return or exchange an item, please contact us within 14 days of receiving your order. We will provide you with a return label and instructions on how to proceed. Once we receive the returned item, we will issue a refund or exchange the item as requested.
Please note that some items, such as perishable goods, are not eligible for return or exchange. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.
Shipping policy
Delivery charges are calculated at checkout, this varies due to which country your items are being shipped to. As the best logistics union with worldwide coverage, we cooperate with multiple top shipping companies to provide fast, reliable, and cost-saving shipping services, ensuring the safe arrival of packages at each station.
Shipping fees for overseas orders - including to Ireland, the Channel Islands and Isle of Man are calculated differently.
If the goods are lost or damaged in transit, please let us know promptly.
Small-package Transportation
We are committed to providing comprehensive, safe, and efficient transportation solutions for small items. Our services include:
1. Full process transparent package tracking service: real-time tracking of package status to anxiety caused by information asymmetry, rapid response mechanism to ensure that customer's needs can be quickly and professionally addressed.
2. 24/7 Customer Support: all-time customer support to provide timely assistance and feedback.
Low-cost Bulk Packages
To address the issue that cross-border transportation costs are relatively high, especially for heavy goods, whose shipping costs are a huge burden, we have designed low-cost bulk package services:
1. Customized services: flexible response to various shipping needs in line with customer needs.
2. Resource integration: integration of various shipping resources to help customers minimize costs.
Fast Express
To address the common problem of long delivery periods and unstable logistics speeds in specific regions in cross-border transportation, we have developed the following professionally optimized strategies:
1. Efficient shipping network and professional team: advanced logistics network and professional team to ensure the safe delivery of important packages.
2. Professional customs clearance support: professional customs clearance to accelerate the customs clearance process.