Protections for all buyers and sellers

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​At moomoo we protect our buyer and sellers.

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moomoo prioritizes user safety by enforcing a stringent abusive behavior policy that protects both buyers and sellers. This policy allows for the removal of negative feedback linked to violations and may lead to account restrictions for habitual offenders. Users are encouraged to report abusive conduct, which supports thorough investigations and promotes a secure trading environment. Sellers can also consult the detailed abusive buyer policy for clarity on what constitutes unacceptable behavior.

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The moomoo platform offers comprehensive Buyer Protection through its Money Back Guarantee, ensuring refunds for receipt, faulty, or misrepresented items, while excluding certain categories like vehicles and real estate. Refunds cover the purchase price and original shipping, but return shipping costs may fall on the buyer unless the seller's policy states otherwise. On the seller side, moomoo provides protections against abusive buyer behavior, unforeseen events, and payment disputes, while maintaining their performance standards. Additionally, refunds from sellers include the return of Buyer Protection fees paid by the buyer.