Returns Policy

Returns Policy

 

Last Updated: [04/05/2025] 

 

At [moomoo], we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with an item, our straightforward returns policy is here to help. 

 

1. Return Timeframe

You may return most items within 30 days of receiving your order. Some products (e.g., final sale, perishable goods, or personalized items) may be exempt—please check product descriptions or contact us for details. 

 

2. Condition of Items

To be eligible for a return: 

- Items must be unused, undamaged, and in their original packaging. 

- Tags and labels must remain attached. 

- Proof of purchase (order number, receipt, or invoice) is required. 

 

3. How to Initiate a Return

Step 1: Contact our Customer Service team at [info@heymoomoo.com] or through your online account to request a return authorization (RMA) number. 

Step 2: Pack the item securely with the RMA number visible on the package. 

Step 3: Ship the item to the seller.

 

4. Exceptions 

The following items cannot be returned: 

- Final sale or clearance items. 

- Perishable goods (e.g., food, flowers). 

- Personalized/custom-made products. 

- Intimate apparel, hygiene-related items, or opened software. 

 

5. Refunds 

- Refunds are issued to the original payment method within 5–10 business daysafter we receive and inspect the item. 

- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong/damaged item). 

 

6. Exchanges 

Need a different size or color? Contact us to check availability. Exchanges are subject to stock and may require additional shipping fees. 

 

7. Return Shipping Costs

- Customers are responsible for return shipping unless the return is due to our mistake. 

- Prepaid return labels may be provided in certain cases (fees deducted from your refund). 

 

8. Damaged, Defective, or Incorrect Items 

Notify us within 7 days of delivery of damaged, defective, or incorrect items.

 

9. International Returns

- Returns from outside [your country] may take longer to process. 

- Customers are responsible for customs fees and return shipping costs. 

 

10. Warranty Claims

Items covered by a manufacturer’s warranty will be handled per the warranty terms. Contact us for assistance. 

 

11. Lost or Delayed Returns 

We recommend using a tracked shipping method. We’re not responsible for returns lost in transit. 

 

Contact Us 

For questions, reach our team at: 

- Email: [info@heymoomoo.com] 

 

 

Policy Updates:

We reserve the right to modify this policy. Changes will be posted here with a revised “Last Updated” date. 

 

Thank you for shopping with moomoo